Administration Officer

Job Title: Administration Officer Hours: Monday - Friday 4 longer days 8am-6pm with day off in week. 37.5hrs per week Location: Sheffield Teaching Hospitals NHS Foundation Trust Trust Location: Northern General Hospital - Herries Road, Sheffield, South Yorkshire, S5 7AU Contract Type: Temporary until December 2026 Reference: 91166 What you ll be responsible for: Be responsible for contacting patients by letter and/or telephone to confirm and book appointments and hospital transport arrangements, adhering to the Trust policy concerning patient confidentiality. Receive and make telephone calls via the busy contact centre. Divert calls and take messages, ensuring accuracy of detail and prompt delivery. Ensure all outgoing patient correspondence is accurate and sent in a timely manner. Deal with telephone enquiries, mail/ email promptly and efficiently. Process incoming referrals from various sources accurately and in a timely manner. You ll learn the following whilst working at the trust. An in depth understanding of the roles and responsibilities involved in working within the NHS Knowledge of the systems used, to effectively complete your role to the highest standard at all times A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation You ll have the following skills/experience: Previous experience of speaking to patients/customers both face to face and over the phone. Previous experience of using ..... full job details .....