Administration Officer

Location: Foss House, 1-2 Peasholme Green, York, North Yorkshire, YO1 7PR Pay Rate: 13.47 per hour Hours: 37 hours per week, Monday to Friday, 9:00am to 5:00pm for the first few weeks training and then must be able to work shifts which are between the hours of 8am and 7pm and will include weekends Contract Length: Until 31 March 2027 Clearance Required: Basic DBS- Provided by brookstreet About the Role We are recruiting for an Administrative Officer to join a busy operational team based in York. This is an excellent opportunity for an organised and customer-focused individual with strong administrative skills to support a range of important business activities. The role is primarily office-based, although hybrid working may be introduced in the future. Candidates should be flexible, as future shift patterns may include 8:00am to 4:00pm or 11:00am to 7:00pm, with occasional weekend working. Weekend shifts, if required, would be worked from home. Please note, successful candidates must have sufficient space at home to accommodate a work printer. Key Responsibilities Communicate clearly, confidently and professionally with internal and external stakeholders via telephone and email. Respond to customer enquiries using approved guidance and knowledge systems, ensuring accurate and timely resolutions. Maintain and update customer records and databases in line with policies and data protection requirements. Produce and issue documentation accurately and within agreed timescales. ..... full job details .....