Administration Manager- Urgent Care | Central and North West London NHS Foundation Trust

Overview

We are looking to fill two positions: One Permanent and One Fixed Term. We are thrilled to offer an opportunity to join our dynamic Urgent Care Service, where you will play a key role in supporting all our Urgent Care Teams to deliver efficient, high-quality care. We are seeking a highly motivated and enthusiastic individual, equipped with a broad range of office and administrative skills, to provide essential management support within our Urgent Care services. This full-time position (37.5 hours per week) is integral to ensuring seamless service delivery across the Services. The post holder will collaborate closely with the Business Support Lead and administrative teams to assist in the smooth operation of the Urgent Care services, helping to maintain our high standards of care. The post holder will be responsible for providing administrative and site support services to the Urgent Care Services which comprises of the Single Point of Access (SPA) and Central Flow Hub (CFH), Stepdown Houses, Integrated Discharge Team (IDT) and the Mental Health Crisis Assessment Service (MHCAS). They will establish, maintain and monitor excellent office and information systems. They will be responsible for the operational management of the administrative team. The post also works to support the provision of data and information from the urgent care services across the boroughs. This post holder must be enthusiastic about the use of data to support service improvement and change. The post also involves dealing with telephone and personal enquiries from patients, carers and members of the public, GPs and other healthcare professionals and statutory and non-statutory organisation. Central and North West London NHS Trust expects all Band 5 administrators to act in a way which shows they understand our core values and are willing to put them into practice with patients, their friends, family and carers and also other staff ..... full job details .....