Administration Co-ordinator

Are you available immediately and can commit to a long term temporary assignment in a Customer Service environment? Have you had previous Customer service experience eg within retail, hospitality or call centre? This is a fantastic opportunity to undertake work within a customer service environment, working for a firm who are growing rapidly. As a Customer Service employee you will work on the telephone and email and be polite and courteous at all times.Salary: 12.71 p/h Working Hours: Training hours will be 9 to 5.30 in Morley head office for two full weeks. Once trained it will be working from home but compulsory office days are Tuesday and Wednesday. The hours of work will be: Monday to Friday 1pm to 7pmTotal = 30 hoursDuties will include:Contract maintenanceMaintenance of the database, with daily analysisLiaise with the Management Team regarding daily support activitiesLiaise with internal and external support services to resolve daily issues affecting customersEscalate issues in a timely and effective mannerProactively support the business to customer delivery serviceProvide enquiry resolution support to internal and external parties within targeted service levelsDistribution of daily activity reports to external service providersDealing with customer queries via webchat Responding to customer emailsBuilding a strong customer rapportGeneral office administration duties as and when requiredWho we''re looking for: The ideal candidate will be someone who can offer good ..... full job details .....