Administration Assistant - Fixed Term Contract

Administration Assistant - Fixed Term Contract for 6 monthsDue to a busy period of growth we are looking for additional Administration Assistants to join our Admin Shared Services department - Central Services Team on a fixed term contract.The Central Services Team Mission is "to effectively triage all incoming member enquiries. We will maximise first time resolution where possible and index all other queries to appropriate workflows/technical teams. We are committed to delivering seamless, once and done services for non-automated/non-technical/low-complexity transactions across all channels and schemes with accuracy and care".Your role is to support our pension scheme administration service by offering first-line in-bound call support, processing incoming post (both digital and hardcopy), updating records, inputting data and general office/clerical duties. You will be responsible for following processes closely and ensuring work is delivered to a high standard at all times. This role is vital to the BAU function of pensions administration within Isio.You''ll work with key stakeholders to deliver exceptional customer service, a high volume and high accuracy of work and, ultimately, an excellent support service to the admin BAU teams across the country while ensuring alignment with business strategy, regulatory requirements, and client expectations.The role involves dealing with confidential information therefore a high level of discretion and professionalism is essential. ..... full job details .....