Admin Support Officer

Admin Support OfficerPontypridd Hybrid Working Salary: 25,752 + OTE of 28,152Yolk Recruitment is proud to be supporting a leading organisation in the compliance and accreditation sector with the recruitment of an Admin Support Officer.This is an excellent opportunity for a customer-focused administrator to join a supportive and growing team, providing technical and administrative support throughout the customer accreditation process. Full training will be provided, including support to gain industry-specific health and safety qualifications.The RoleAs an Admin Support Officer, you will play a key role in supporting customers through the accreditation process, ensuring documentation is reviewed accurately and efficiently while delivering an outstanding customer experience via telephone and email.Working as part of a collaborative team, you will conduct pre-audit assessments, identify missing information, and provide guidance to help customers meet accreditation requirements.Key ResponsibilitiesComplete pre-audit checks on customer documentation to ensure minimum accreditation standards have been met before progressing to full audit.Review customer submissions and verify that all required information has been provided.Liaise with customers via telephone and email to gather missing information and provide updates.Offer clear feedback and guidance to support customers in meeting accreditation requirements.Assist customers with areas requiring improvement ahead of audit ..... full job details .....