Admin (MOT and Service)

Service and MOT Administrator

Location: Thame
Job Type: Permanent
Salary: £33,000

Monday – Friday, 40 hours per week, 8am – 5pm

About the Role

Vanta Staffing is seeking a highly organised and approachable Service and MOT Administrator to join our client’s welcoming team. In this pivotal role, you will be the central point of contact within the workshop, ensuring seamless communication between customers and technicians. You will coordinate vehicle bookings, oversee servicing schedules, and ensure timely vehicle handovers.

If you excel at organisation, enjoy engaging with people, and thrive on maintaining efficient operations, we would love to hear from you.

Key Responsibilities

• Booking and Scheduling: Manage the workshop diary, arrange MOTs and service appointments, and prepare daily job cards for technicians, primarily for HGVs and vans within a large fleet.
• Customer Service: Respond promptly to telephone and email enquiries, provide accurate price quotations, and keep customers informed about the status of their vehicles.
• Compliance Monitoring: Maintain detailed records of vehicle histories and issue timely reminders for upcoming MOTs and service deadlines.
• Operational Support: Assist with ordering necessary vehicle parts and coordinate vehicle drop-offs and collections.
• Invoicing: Process customer payments, manage basic billing documentation, and support warranty claim procedures.

Person Specification

• Exceptional Organisational Skills: Capable of managing multiple bookings and a busy schedule with ease.
• Excellent Communication: Clear, friendly telephone manner and the ability to explain information simply and effectively to customers.
• Proficient IT Skills: Comfortable using email, spreadsheets, and garage management systems.
• Team-Oriented: Willing to collaborate and assist colleagues to ensure smooth workshop operations.
• Previous experience in the automotive or garage sector is advantageous but not essential; comprehensive training will be provided.

What We Offer

• Permanent contract
• Company pension scheme
• Comprehensive training

How to Apply

Please click "Apply Now" to submit your CV along with a brief cover letter outlining why you are an excellent fit for this role.