Adaptations Business Support Manager

We are currently recruiting for an Adaptations Business Support Manager working in the Adaptations and Citizens Support department on a full time and permanent basis in Birmingham.Salary 35-40K per annum Company Benefits33 days Holiday including bank HolidaysHealth assured schemeCompany pensionCompany Events Dress down Friday''sProfessional development and training opportunitiesAccess to Bright Exchange for discounted retail and membership schemes.Job descriptionThe Adaptations Business Support Manager is responsible for leading the administrative, operational, and customer service functions of the Adaptations service. The role is responsible for managing the admin process in relation to administering the Disabled Facilities Grant (DFG) Staying Independent At Homes (SIAH) contract. Key Responsibilities Lead, plan, and manage all business support and admin functions related to the adaptation service. Act as the central point of contact for local authority contracts (e.g. DFG) and take responsibility for compliance and timely service delivery. Implement and monitor Service-Level Agreements (SLAs), ensuring all teams meet performance and quality standards. Line-manage and develop a multidisciplinary team including administrative staff, Citizen Liaison staff, and Contract Coordinators. Conduct performance reviews, coaching sessions, and manage performance improvement plans as needed. Conduct regular 1:1 meeting with the team. Ensure effective coordination with Occupational ..... full job details .....