Aces Manager, Amazon Logistics, AMXL

The Amazon Customer Experience System (ACES) team in the JP Amazon Logistics division (AMZL) is looking for a passionate Program Manager with an expertise in process improvement and process standardization. This position will drive the overall optimization of the last mile operations network in Japan, ensuring continuous improvement, operational excellence, and the ultimate goal of maximizing customer benefits for Amazon Logistics Japan. This is a great opportunity to join an entrepreneurial business.

The successful candidate will have the knowledge and drive to truly understand the process, be data-driven, and be able to analyze process challenges and make improvements. Excellent communication skills, a bias for action, delivering results, and a big-picture view are essential to success. The candidate is a self-starter who takes responsibility for business problems and does what it takes to make them successful.

JP Amazon Logistics??(AMZL)?Amazon Customer Experience System(ACES)????????????????????????????????????????????????????????????????????????????????????????????????????Amazon Logistics Japan??????????????????????????????????????????????????????????????????????????????

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Key job responsibilitiesThis position is responsible for the rapidly expanding AMXL (Amazon Extra Large) process and will perform the following responsibilities. AMXL ACES supports end-to-end process improvement from fulfillment to last mile:

Understand on-site operations, extract and document best practices, and create standard work

Identify issues with current processes and implement improvements

Work on large-scale programs and initiatives with stakeholders at all levels across departments and regions

This role provides the opportunity to work closely with multiple departments and teams, including delivery station operations, account management, technology, retail, and customer service teams

?????????????????AMXL(Amazon Extra Large) ?????????????????????AMXL ACES?fulfillment ??Last mile??end to end?????????????????

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About the teamAMXL JP is a single-threaded organization that owns Amazon''s end-to-end Heavy and Bulky (HandB) logistics network, delivering shipments, services, and support to consumers and businesses in a safe, reliable, seamless, standardized, and sustainable way that surprises and delights customers. Our delivery partners have extensive experience in HandB delivery and provide special handling services such as room of choice delivery, installation/assembly, and recycling/hauling.

AMXL JP??Amazon??????????Heavy and Bulky(HandB)??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????HandB????????????????????????/??????????/???????????????????????????

BASIC QUALIFICATIONS

3+ years of program or project management experience

3+ years of working cross functionally with tech and non-tech teams experience

3+ years of defining and implementing process improvement initiatives using data and metrics experience

Bachelor''s degree

Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level

Business level of English

PREFERRED QUALIFICATIONS

3+ years of driving end to end delivery, and communicating results to senior leadership experience

3+ years of driving process improvements experience

Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Experience building processes, project management, and schedules

Excited about working in a diverse group and contributing to an inclusive culture

Business level of Japanese

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected ..... full job details .....