Account Resolution Specialist

Working within a fast-paced operations team, you will play a key role in supporting customers, resolving outstanding account queries, and ensuring timely recovery of payments while delivering excellent customer experience.This position suits someone with strong communication skills, high attention to detail, and experience managing customer account activity in a regulated or target-driven environment. Job Title: Account Resolution SpecialistLocation: WokinghamSalary: Up to 30,000 depending on experience Key ResponsibilitiesContact customers via telephone, email, and written correspondence regarding overdue accountsNegotiate payment arrangements and resolve account-related queries professionally and efficientlyManage a high volume of outbound and inbound customer interactions dailyReview and monitor outstanding cases, ensuring actions are completed within agreed timeframesEscalate complex payment arrangements and provide recommendations to managementMaintain accurate and detailed records across internal systemsLiaise with third-party partners and external agencies where requiredSupport wider administrative and payment allocation processesEnsure all activity is completed in line with internal procedures and regulatory requirementsContribute positively to team targets and service level objectives Skills and Experience RequiredPrevious experience within account management, customer operations, or administrative supportComfortable working in a fast-paced, target-driven ..... full job details .....