Account Manager

Job Title: Account ManagerSalary: Up to 45,000 base + Bonus + BenefitsLocation: Midlands or North of EnglandWork Type: PermanentRoleWeDo is partnering with an established UK technology services business to recruit an experienced Account Manager.The organisation supports customers across Microsoft Cloud, Managed Services and Professional Services and has built a strong reputation for long-term customer partnerships and service delivery.You will take ownership of an existing customer portfolio, focusing on retention, relationship development and commercial growth through cross-sell and up-sell opportunities.This role requires previous experience working within the IT channel. Candidates without channel experience will not be considered.ResponsibilitiesManage and develop a portfolio of existing customer accountsBuild trusted relationships with key customer stakeholdersDrive retention and long-term customer satisfactionIdentify and convert cross-sell and up-sell opportunitiesConduct regular account reviews and develop account growth plansWork closely with technical, sales and delivery teamsMaintain accurate pipeline, forecasting and account information within CRMEnsure customers receive a consistent and commercially valuable serviceRequired SkillsPrevious experience working within the IT channel is essentialApplications without channel experience will not be consideredProven experience in Account Management, Customer Success or Client ManagementStrong track record of customer ..... full job details .....