Account Manager

Job Title Account Manager Waste Department Location East Midlands, but there maybe a requirement for some National travel. Reports To Head of Sales (Waste) Job Purpose The Account Manager will be responsible for managing and developing a portfolio of waste management customers, ensuring high levels of client satisfaction, retention, and growth. This role will focus on building strong relationships, understanding customer needs, and providing solutions aligned with Ward s waste services portfolio. Key Responsibilities Client Relationship Management Act as the main point of contact for assigned waste management accounts. Develop strong, long-term relationships with clients to ensure loyalty and repeat business. Schedule and attend regular review meetings with clients to discuss performance, opportunities, and service improvements. Business Development and Retention Identify opportunities to upsell or cross-sell additional waste services. Negotiate contract renewals and service agreements to ensure profitable growth. Work closely with the sales and operations teams to deliver tailored proposals for new and existing clients. Service Delivery Oversight Liaise with operations teams to ensure service levels meet contractual commitments and client expectations. Proactively resolve service issues or complaints, ensuring minimal disruption and positive outcomes. Monitor and report on service performance and client satisfaction metrics. Account Administration Maintain accurate ..... full job details .....