Account Manager

About the Role A leading energy consultancy specialising in the Independent Schools sector is seeking an Account Manager to join its growing team and support a growing portfolio of schools across the UK. The role sits within the Independent Schools Purchasing Consortium (ISPC), a purchasing group managed by the organisation that provides wrap-around services including invoice validation, query resolution, and support with energy projects. The successful candidate will form part of the dedicated ISPC team, ensuring agreed SLAs are upheld and that queries are promptly actioned by energy suppliers, while liaising with client schools as required. This is an excellent opportunity for someone with a background in the energy or utilities sector who enjoys working with clients, managing queries, and building strong relationships. You will use CRM systems and internal software to proactively manage queries and ensure clients receive a high standard of service. Key Responsibilities Manage and maintain relationships with a portfolio of school clients. Act as a key point of contact for client queries and provide regular updates. Liaise with energy suppliers to ensure queries are actioned promptly and agreed SLAs are maintained. Proactively investigate and resolve client queries, escalating issues where required. Record and manage case notes and queries using CRM and internal systems. Build strong working relationships with clients, suppliers, managers, and colleagues. Work confidently ..... full job details .....