Account Manager

Job Title: Account Manager - Freight Forwarding Location: Eccles Hours: Monday-Friday, 9:00am-5:30pm Salary: Circa £30,000 Why Join? This is a fantastic opportunity to step into a pivotal role within the freight forwarding industry. As an Account Manager, you''ll be at the heart of customer relationships, ensuring smooth operations and delivering exceptional service. You''ll work closely with transport, imports, exports, and warehouse teams to provide tailored solutions that keep clients coming back.We''re looking for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in building strong partnerships.What You''ll Be Doing Managing customer queries and escalations via phone, email, and face-to-faceCollaborating with imports, exports, charter, domestic transport, and warehouse teamsRaising and resolving issues with partnersHandling spot quotes and supporting sales callsDeveloping a "hot prospect" list of new opportunities and recovering lost businessSupporting external sales and onboarding new customersDriving efficiencies and identifying cost savings in processesProducing reports on turnover, margins, bookings, and business performanceContributing to project work and KPI trackingStaying up to date with compliance through training sessions What You''ll Bring Minimum 2 years'' experience in customer service or account management within freight forwardingStrong communication and relationship-building skillsAnalytical mindset with excellent ..... full job details .....