Account Manager

We''re looking for an experienced Account Manager to join our clients office-based Sales team.Salary: £35,000 to £38,000Contract type: PermanentHours: 40 hours per weekLocation: PooleHoliday: 30 days paid (inc. bank holidays)Who we areOur client is a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. Famous for their fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world.What will you be doing as Account Manager:Proactively manage customer accounts through regular outbound calls and email communication.Schedule appointments for the BDM and ensure all opportunities are accurately recorded and updated in the CRM.Manage quote requests and follow up with internal teams to confirm pricing, stock availability, and delivery schedules.Maintain accurate records of all customer interactions within the CRM system.Analyse customer accounts to identify opportunities for growth, profitability, and cross-selling additional products.Build strong client relationships through excellent service and proactive communication.Work closely with category, fulfilment, and operations teams to stay informed on product availability.Monitor customer feedback and NPS scores to identify opportunities to improve service.Handle customer queries and complaints professionally, ensuring timely resolution and clear communication.Maintain up-to-date knowledge of customer accounts, ..... full job details .....