Account Manager - Spanish & French Speaking

LondonLondon

(Hybrid position, 2 days in office per week)With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.In this role, you will:The Account Manager drives engagement, increases reservation availability and decreases churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues.It is our mission to look after each valuable customer, and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. Are you in the business of building and managing relationships? Are you satisfied by keeping an organized schedule and answering the needs of others? Then you will love this role and the OpenTable culture!Key ResponsibilitiesYou will lead the overall management of our most valuable business segmentation of customersYou will resolve customer cases and tasks dailyYou will share data with restaurants to change behavior and drive adoptionYou will enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availabilityRespond to restaurant partner concerns from our Customer Support and field teamsPerform presentations and training remotely to restaurant customersYou will encourage customers to think differently about their business in ways that will help both parties achieve successYou will consistently meet and exceed regular team and individual goalsYou will contribute to an overall reduction in customer churnReduce churnPlease apply if:You are a Bilingual speaker at business proficiency - Both Spanish and French is highly desiredProven record of consultative selling and/or account managementDeep knowledge of restaurant operationsSelf-motivated with tried ability to perform well under pressure and against bold goals and deadlinesSkilled at presenting new points of view to customers that reframe and challenge the way they view their businessAptitude for capturing and using data to advise and persuade others to make business decisionsExcellent communication, listening, influencing and training skillsHigh-reaching, tenacious and results drivenValidated ability to work across many departments to take on problems and achieve results.Excellent organization, documentation and time management skillsShown success working in an unstructured and entrepreneurial environmentExperience using Salesforce of equivalent CRM solution is a plusBachelors degree and/or equivalentUniversity degree preferredPrivate health and dental insuranceIncome protection and life assurancePension plan contributionsPaid parental leaveEmployee Assistance Program (includes 24/7 GP and free legal advice)Paid time off on your birthdayWork from (almost) anywhere for up to 20 days per yearCompany-wide week off each year for everyone to rechargeFree lunch 2 days per weekDiscounted gym membershipBike2WorkSeason ticket loanSocial events and Thursday happy hoursCompany-paid therapy sessionsSubscription to HeadspaceCareer development: development funding, leadership programs, access to learning resourcesEmployee Resource Groups and initiatives supporting inclusion and belongingDiversity, Equity, and InclusionOpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.InclusionWe’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we''re building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.#LI-LT1Create a Job AlertInterested in building your career at OpenTable? 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