Account Manager, SME & Growth

About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You''re humble and collaborative; turn zero-to-one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

About the role

As an Airwallex Account Manager, you will build relationships with our existing customers to ensure they are receiving the tools and support needed to achieve their goals. You will be the bridge between the customer and the Airwallex team and will have an in-depth understanding of the customer’s needs and goals and how Airwallex can support them. You will be working in an incredibly fast paced, scaling environment and providing resources across the EMEA business at a senior level, evaluating and scaling Account Management strategy and working closely with Sales, Marketing and Operations Leadership.

What you will do:

Be an advocate for Airwallex and ensure our customer base are utilising their investment in Airwallex

Be an advocate for your customer and their voice inside of Airwallex

Educate our customers on how to leverage the full range of Airwallex products

Build strong relationships with customers and with our internal teams

Develop a deep understanding of our customers needs and growth areas through QBRs

Ability to understand complex technical requirements and craft solutions across multiple products

Proven ability to lead complex negotiations involving bespoke commercial agreements and multi-product sales

Superior verbal and written communication skills in English is a must

Ability to operate in a highly ambiguous and fast-paced environment

Strong interest in technology and a deep understanding of space

Mentor more junior members of the Account Management team and lead on strategic decision making

What you will bring

Customer-facing account management experience in a tech/software business

Ability to manage complex sales cycles

+4 years of proven experience in a sales role focused on existing customers

Strong analytical skills / strategic experience - be comfortable using data to build your strategy and QBRs

Track record of managing complex accounts and crafting account plans

Knowledge of APIs is a must

Leadership experience

Strong verbal and written communication skills in English required

Demonstrated experience in delighting customers

Natural intelligence, networking skills and problem-solving

Start-up and Fintech experience preferred

High education preferred (bachelor’s degree or other)

Experience with Salesforce highly regarded

Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. If you are approached by someone claiming to represent Airwallex, please verify with our ..... full job details .....