Account Manager

Our ClientOur client is a fast-growing, private equity-backed supply chain tech business. Their programmes are used by large multinational organisations across multiple continents, and they''ve built a strong reputation as a go-to provider in this space. Following recent investment, they''re scaling their commercial team to support the next phase of growth.The RoleAs an account manager, you''ll own a portfolio of corporate customers from onboarding through to renewal - building long-term, trust-based relationships and identifying opportunities to grow the account. You''ll work cross-functionally with sales, professional services, content, and technical teams to shape a seamless customer experience, and you''ll lead commercial conversations at renewal, negotiating terms and pricing directly with senior stakeholders.This is a client-facing, relationship-led role suited to someone who''s customer-obsessed, commercially minded, and comfortable managing multiple accounts and stakeholders simultaneously.Hybrid working, with a UK base near the Thames Valley area.ResponsibilitiesManage a portfolio of corporate customers, driving retention, usage, and satisfactionAct as the primary day-to-day point of contact for assigned accountsIdentify and develop new business opportunities within existing accountsLead the renewal process, including negotiating new terms and pricingLiaise with internal teams (sales, professional services, content, technical) to improve the end-to-end customer ..... full job details .....