Account Manager

Job Title: Account ManagerLocation: Hull (Hybrid/Office-based)Salary: 30,000 - 35,000 per annum + bonus/commission structureJob type: Full-time, PermanentAbout Reality Solutions:Reality Solutions is a leading provider of business management software solutions, helping organisations streamline operations, improve visibility, and drive growth.We specialise in:ERP SolutionsIT Managed Service ProvisionCloud Hosting ServicesDevelopment and System Integration ConsultancyOur mission is to build long-term client partnerships by delivering reliable, scalable solutions backed by expert support and consultancy.The Role:As an Account Manager at Reality Solutions, you will be responsible for managing and growing a portfolio of existing clients. You will focus on building strong, trusted relationships while identifying opportunities to increase account value and enhance customer outcomes.Success in this role will be measured against key commercial and service-driven KPIs, including:Client Retention RateAccount GrowthNet Revenue RetentionCustomer Satisfaction Score (CSAT)Customer Lifetime Value (CLV)Key Responsibilities:Client Relationship Management:Act as the primary point of contact for a portfolio of clientsBuild long-term, strategic relationships with key stakeholdersConduct regular account review meetingsEnsure clients fully utilise and gain value from their solutionsAccount Growth and Revenue Generation:Identify upsell and cross-sell opportunities across software, services, and ..... full job details .....