Account Manager

Account Manager Location: Rochester Contract Type: Permanent Salary: Up to 35,000 DOE Working Pattern: Full Time Our client, a well-established and growing manufacturer based in Rochester, is looking for a proactive and customer-focused Account Manager to join their team. This is a fantastic opportunity to take ownership of a portfolio of client accounts, acting as the key point of contact throughout the entire project lifecycle, from quotation through to production and delivery. If you enjoy building strong client relationships, coordinating multiple projects, and working closely with production teams, this could be the perfect role for you. Key Responsibilities:Build and maintain strong relationships with key clients and multiple stakeholdersTake full ownership of a portfolio of customer accounts, acting as the primary point of contact between the business and customersChallenge and support customer briefs where appropriate, providing expert recommendations and value-added solutionsMaintain high levels of customer service in line with company SLAs and KPIsProvide internal support and coordination for external sales representatives and assigned customer accountsProduce clear and accurate works instructions for different departmentsIdentify opportunities to upsell and cross-sell products and services across existing accountsAttend customer meetings and site visits as required Who You Are: We are looking for a vibrant individual who embodies the following qualities:Previous ..... full job details .....