Account Manager

As an Account Manager, you''ll manage a portfolio of ecommerce and retail clients, acting as their trusted advisor while ensuring excellent service delivery and customer satisfaction. You''ll identify opportunities to grow existing accounts, conduct business reviews and work closely with internal teams to drive retention, profitability and long-term client success.Client DetailsThis company is rapidly growing international fulfilment and logistics provider that helps ecommerce and retail brands scale through warehousing, order fulfilment, international shipping and supply chain solutions. With operations across the UK, Europe and the US, the business combines logistics expertise with technology to support ambitious brands as they grow.DescriptionManage and nurture relationships with existing clients to ensure satisfaction and retention.Identify and pursue opportunities to expand business within the client base.Act as the primary point of contact for clients, addressing queries and resolving issues promptly.Collaborate with internal teams to ensure client needs are met effectively and efficiently.Prepare and deliver reports on account performance and client feedback.Stay updated on industry trends and provide insights to clients where relevant.Ensure compliance with company policies and procedures in all client interactions.Contribute to the development of strategies to improve client satisfaction and retention.ProfileA successful Account Manager should have:Proven experience ..... full job details .....