Account Manager - Logistics

Slough 30K + additional benefits We are seeking a proactive Account Manager to join the team in Slough. In this office-based role, you will manage and grow a portfolio of existing clients, ensuring exceptional customer service, smooth day-to-day operations, and identifying opportunities to expand business through upselling and client retention. This is a great opportunity for someone passionate about logistics and relationship management to make a real impact in a fast-moving, service-driven environment.Key ResponsibilitiesAct as the main point of contact for a portfolio of existing clients, handling all daily account needs and inquiries.Build and maintain strong, long-term relationships through proactive communication and outstanding service delivery.Coordinate closely with internal teams - including operations, logistics, and customer service - to meet client expectations and resolve issues swiftly.Identify and pursue upselling opportunities, promoting additional logistics services to support client growth.Monitor service performance, address any client concerns, and ensure timely issue resolution.Maintain accurate client records, track account performance, and prepare regular reports for management.Support client retention through regular service reviews and continuous improvement initiatives.Collaborate with sales and marketing teams on new service offerings and contract renewals.Key Skills and ExperienceProven experience in account management or customer service, ..... full job details .....