Account Manager - Managed IT and Telecom Services Location: Broxbourne, Hertfordshire (Office-Based) Salary: 35,000 + Quarterly Bonus Structure Hours: Full-Time Our client is a leading Managed Service Provider, specialising in IT solutions and telecommunications for businesses of all sizes. With a strong reputation for delivering excellent customer service and innovative solutions, they are now looking for an Account Manager to join their growing team. This is an exciting opportunity to work in a dynamic environment, helping to manage and grow relationships with a portfolio of small accounts. Role Overview: As an Account Manager, you will play a crucial role in maintaining and nurturing relationships with (Apply online only) small accounts. Your main responsibility will be client retention, ensuring their needs are met and identifying opportunities for upselling and cross-selling additional IT and telecom services. You will be the main point of contact for your clients, so excellent communication skills and a customer-focused approach are key to success in this role. Key Responsibilities:Manage and retain a portfolio of (Apply online only) small accounts, ensuring high levels of customer satisfaction.Build and maintain strong relationships with existing clients through regular communication and service updates.Upsell and cross-sell additional IT, telecom, and managed service solutions to clients based on their needs.Identify opportunities for improving customer service and ..... full job details .....