Account Manager - John Lewis Welwyn Garden City

Overview

About the House of Creed: The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.About The Role: We are seeking an Account Manager to join our department store in John Lewis Welwyn Garden City, tasked with overseeing the Creed Fragrance division. This is a full-time role (5 days, 37.5 hours per week). The role focuses on driving sales, delivering exceptional customer service, and managing a team of Luxury Brand Ambassadors. If you have a passion for luxury products and strong leadership capabilities, we encourage you to apply.Responsibilities

Product Knowledge and Team Leadership: Develop a comprehensive understanding of Creed Fragrances and ensure your team is equally knowledgeable. Provide guidance, motivation and ongoing training to Luxury Brand Ambassadors.Sales Excellence and Stock Management: Strategically achieve sales targets and maintain optimal stock levels. Deliver exceptional customer service to create memorable experiences and foster brand loyalty. Uphold high standards of visual merchandising at the fragrance counter.Relationship Management: Cultivate and maintain strong relationships with internal and external stakeholders. Collaborate with external agencies to execute promotional activities effectively.Compliance and Administration: Ensure adherence to company policies and streamline administrative processes for efficiency.Market Awareness: Stay informed about industry trends and provide strategic insights to enhance business performance.Communication and Reporting: Maintain transparent communication with superiors and stakeholders. Provide regular reports on sales performance and relevant activities.Leadership and Motivation: Demonstrate positive leadership, address challenges promptly, clearly communicate expectations and provide ongoing support and guidance.Promotional Activities: Identify and capitalize on promotional opportunities to maximize brand visibility and sales. Collaborate with relevant parties to ensure success of promotional initiatives.Qualifications and Skills

Proven track record in retail sales and management, especially in the luxury fragrance or beauty sector.Exceptional leadership abilities and effective team management skills.Extensive knowledge of luxury products, with a focus on fragrances.Demonstrated ability to exceed sales targets and drive business growth.Strong organizational skills and proficiency in administrative tasks.Familiarity with retail industry regulations and compliance standards.Line of reporting: This role reports into the Sales and Education Manager.Why the House of Creed?

Luxury Redefined: We offer an unparalleled luxury experience that goes beyond expectations.Innovation: We push boundaries and create scents that resonate with a diverse audience.Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.Career Development: Opportunities for professional development and career growth across retail and head office roles.Job Applicant Privacy Policy

Please note that by applying to this opportunity you consent to the personal data you provide being processed and retained by The House of Creed. Your details may be kept on our Internal ATS for recruitment purposes and may be shared with the hiring manager(s).The House of Creed is an equal opportunity employer. We encourage candidates from all backgrounds to apply. This role is based in John Lewis Welwyn Garden City.Benefits

32 days paid annual leave (pro rata for part-time employees)Monthly competitive commission structureExtra day off for your birthdayProduct allocation with discounted rateClothing allowanceContribution into company pensionCareer progression and TrainingLength of service ..... full job details .....