Account Manager

Our client, a leading business in their field is seeking an Account Manager to join their established team on a full-time, permanent basis.Due to an exciting period of growth our client is looking for an Account Manager to join their team, working closely with key clients and departments across the business to ensure a high-level of response and key account management is maintained at all times, acting as the first point of contact for all client queries and concerns.The ideal candidate will have a minimum of 3 years'' experience in a similar Account Manager role from any industry, although a technical, FM or engineering background is advantageous, where you have been used to working directly with key clients, providing a high level of support whilst acting as the first point of contact.Key Responsibilities:Act as the primary contact for client questions and queries, managing daily communication whilst providing a responsive, professional serviceBuilding and maintaining strong, long-term relationships with clientsReviewing service performance data and KPIsPreparing reports and documentation for clientsCross-sell and up-sell products to existing clients when possibleBuild and maintain relationships with colleagues and departments across the business, ensuring seamless communication at all timesKey Experience:Previous experience as an Account Manager - minimum of 2 yearsExperience in a technical, engineering or service-based environment is advantageous, although not essential ..... full job details .....