Account Manager (IT Services - MSP)

Account Manager (IT Services - MSP) - London, Hybrid - £45k - £50k + OTE + excellent benefitsAre you a high-performing tech relationship builder ready to own a thriving portfolio? A rapidly growing, well-established London MSP is looking for a dynamic Account Manager. This isn''t just about maintaining accounts-it''s about driving high-impact commercial success, building rock-solid partnerships, and unlocking major expansion potential!Key Responsibilities include:Portfolio Health: Track satisfaction signals and proactively resolve risks to maintain a 95%+ retention rate.Account Profitability: Manage scope creep and align client pricing with delivery costs.Contract Compliance: Manage accurate documentation, client records, and timely renewals.Client Growth: Conduct QBRs, identify whitespace, and lead consultative upsell/cross-sell sales processes.Operational Excellence: Improve relationship practices and log accurate data within the CRM.The ideal candidate will have:3+ years in B2B tech/MSP Account Management or Service Delivery.Commercially Astute: Understands unit economics, gross profit margins, and ROI articulation.Client-Facing: Confident running strategic business reviews with stakeholders at all levels.Consultative: Strong discovery skills, focused on solving problems rather than just pitching.Disciplined: Highly organised, data-driven, resilient, and accountable to performance metrics.Location: London (Hybrid - 3 days minimum in office)Hours: Monday - Friday, 08:30 - ..... full job details .....