Account Manager

Account Manager Location: Peterborough, Office Based Salary: £28k-£35k Job Type: Full Time, PermanentAccount Manager Customer Success, Retention and GrowthInteraction Recruitment are proud to be recruiting on behalf of our client for an experienced Account Manager to join a fast-growing and ambitious organisation delivering premium client programmes.This is an exciting opportunity for an experienced Account Manager, Client Relationship Manager or Customer Success professional who thrives on building strong relationships, improving customer experience and identifying opportunities to grow existing accounts.You will take ownership of a portfolio of valued clients, managing the relationship journey from onboarding through to renewal. Working closely with internal teams, you will ensure clients receive outstanding support, maximise the value of their programmes and continue their long-term partnership with the business.Key Responsibilities Manage and develop a portfolio of client accounts, building strong and lasting relationships.Own the customer journey from onboarding through to renewal, ensuring a consistently high level of service.Act as the main point of contact for clients, providing proactive support and guidance.Conduct regular account reviews and check-ins to understand client needs and identify opportunities for improvement.Drive client retention through effective relationship management and proactive communication.Lead structured renewal conversations to maximise ..... full job details .....