Account Manager

Title: Account Manager
Location: Fareham
Salary: -32,000 - -35,000 DOE

We are currently recruiting for an experienced Account Manager to join a well-established and growing manufacturing business based in Fareham.

This is an excellent opportunity for someone with a strong customer focus and previous experience within a manufacturing environment to manage key customer accounts and play a vital role in ensuring exceptional service delivery.

You will act as the primary point of contact for a portfolio of key customers, building strong relationships and ensuring their requirements are met from quotation through to delivery. Working closely with internal departments, you will coordinate activities to maintain customer satisfaction and support future business growth.


Key Responsibilities

• Manage and develop relationships with key customer accounts.
• Act as the main point of contact for all customer communications.
• Produce and maintain plans to meet customer and business requirements.
• Manage repeat orders and contract reviews to ensure capacity and materials are in place.
• Liaise with Purchasing to ensure materials arrive in line with customer requirements.
• Expedite issues that could impact delivery schedules or customer commitments.
• Prepare and negotiate quotations for existing customers.
• Work closely with Engineering and other departments to resolve technical and operational issues.
• Assist with MRP system activities, including Bills of Materials (BOMs), when required.
• Visit customer sites as necessary to maintain strong working relationships.

Essential:

• Previous experience in an Account Management and/or Customer Service role.
• Experience working within a manufacturing environment.
• Excellent communication and relationship-building skills.
• Strong IT skills, including Microsoft Office (Excel, Word and PowerPoint).
• Confidence presenting information and data to customers.
• Excellent planning and organisational abilities.

Desirable:

• Understanding of a Contract Electronics Manufacturing (CEM) environment.
• Knowledge of electronics manufacturing processes.
• Experience using MRP systems.

If you have a passion for delivering outstanding customer service and enjoy building lasting relationships within a manufacturing setting, we''d love to hear from you. Apply today.

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