Account Manager

Technical Account Manager Based in the Southampton Area Purpose of the role As a Technical Account Manager, you will be responsible for delivering the full suite of FM services to one of our key client''s, working in partnership with all stakeholders to ensure a 5 Star service is always delivered and maintained. Constant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings. The role of the Account Manager will be to supervise, plan, and co-ordinate all aspects of System Operations, Hard Service delivery. Planned Preventative Maintenance (PPM), Reactive Maintenance, MandE and Help Desk Calls, and Small Project Works having full managerial and financial responsibilities. Key responsibilities are as follows: Responsible for the day to day running of both the hard services, organising the site team and supply chain in order to meet contractual outputs and objectives Maintain customer relations including progress meeting, site visits, and obtaining referrals Managing and having accountability for the PandL and maintaining agreed profit margins Managing a team of soft services professionals and MandE engineers and contract support workers effectively to maximize the performance of the company Assist in the preparation of standard operating procedures, ..... full job details .....