Account Manager - EdTech

Account Manager - Schools and MATs £40,000 - £50,000 + OTE London - Hybrid (4 day working week - 1-2 days in office) We are looking for a motivated, commercially minded and experienced Account Manager to manage and grow a portfolio of customer accounts across Schools and MAT''s in the UK. You''ll work cross functionally with teams such as Product, Marketing, Finance and Operations to deliver a strong customer experience and drive retention and growth. Key Responsibilities: Manage customer relationships to drive retention, engagement and expansion across accounts Build strong, trusted relationships with key stakeholders including c- suite and SLT Develop a deep understanding of each customer''s priorities, challenges and success criteria Collaborate with internal teams to improve customer experience and outcomes Share customer insights to support product and business strategy Lead renewal conversations, including pricing, negotiation and terms Monitor account performance, identifying risks and growth opportunities Requirements: Experience in account management or customer success/ sales role Strong tack record identifying upsell and cross selling opportunities Knowledge of the K-12, early years education space Strong communication skills, able to explain complex solutions clearly and foster long lasting relationships Commercially aware with confidence in driving revenue outcomes Organised and comfortable managing multiple priorities (CRM experience preferred) ..... full job details .....