Account Manager - eCOS

Location: Waterloo (Hybrid after probation)Salary: Competitive base salary plus a healthy commission structure, giving you the opportunity to maximise your earningsAre you a proactive, relationship-driven account manager who knows how to grow customer accounts? Do you enjoy helping legal clients get maximum value from technology?Join our growing account management team and play a key role in supporting law firms and in-house legal departments using eCOS.We''re looking for a commercially minded Account Manager to manage a portfolio of key clients, drive product adoption and engagement, and identify opportunities to grow customer accounts.About InfoTrackInfoTrack is a leading legal technology provider transforming the way law firms and legal departments manage, analyse and deliver legal services. Our innovative software solutions help clients improve efficiency, ensure compliance and make data-driven decisions.As demand for eCOS continues to grow, we''re expanding our account management team to ensure clients receive a seamless experience and maximum value from our products and services.What you''ll be doingIn this role, you will:Serve as the primary point of contact for a portfolio of law firms and in-house legal departments.Develop and maintain strong relationships with key stakeholders, including partners, MRLOs and IT teams.Drive product adoption and client engagement through regular check-ins, training and best-practice sharing.Identify upsell and cross-sell opportunities ..... full job details .....