Account Manager

We’re DoctifyDoctify is a global HealthTech leader building the largest global network of validated healthcare providers and experts. Our mission is to help millions of patients around the world find the right doctor or clinic when they need care.Backed by $30m+ in funding and operating across 5 countries, we’ve already supported over 100 million patients and we’re just getting started.About The RoleWe are looking for an Account Manager to join our customer success team. You will use your proven experience to take ownership of a portfolio of accounts, data tasks, speaking to our existing customers, and ensuring they’re engaged with the Doctify platform.This role sits within an exciting, energetic and hardworking team. Initially, you will be learning more about the product (front and back-end) and platforms we use internally, e.g. using industry-leading CRM and customer tools such as Salesforce. You will be provided with training in order to be successful at your job - just arrive with an appetite to learn!You’ll Be Responsible ForOffering a premium experience for our clients by thoroughly understanding their business goals and ensuring that Doctify meets them.Building relationships with your portfolio of clients, ensuring their overall satisfaction with our software and increased revenues.Conducting client meetings over the phone, virtually and in person.Acting as a trusted advisor, advocating client needs across our client base and internally.Conveying the best practice examples that drive ROI and increased engagement.Developing strong relationships with our internal teams to support your accounts.About YouYou will have proven experience within account management, sales, or a similar field.You love tackling difficult challenges, with a positive attitude and always strive to find the best solution for the client.You have a commercial-focused mindset, whilst keeping the customer at the core of everything you do.You thrive working in a fast-paced environment and have an open mind when it comes to the changing environment a scale-up can sometimes bring.You possess natural communication skills, and you are not afraid of phone, virtual and in-person engagement.What We Offer

At Doctify, we shape careers with purpose. Our benefits are designed to fuel your growth, flexibility, and wellbeing.Time Off, Flexibility and Balance28 days annual leave (25 + 3 between Christmas and New Year), earning up to 30 days leave with tenure2 weeks of remote work annually (within 3-hour time zone of HQ)Hybrid working modelEnhanced Parental Leave2 weeks Peternity Leave to welcome your newest furry family memberMedicash health cash planSetting You Up for SuccessCompetitive, benchmarked compensation (base salary plus commission)3-month immersive onboarding experienceOngoing learning through expert-led sessions, leadership insights, and soft-skill developmentClear internal mobility pathways to accelerate your careerThe Uniquely Doctify ExperienceDaily team huddles to connect, share wins and spark ideasRegional Lunch Clubs and team socials powered by our Fun PoliceQuarterly Doctifier nominated Impact AwardsEmployee referral bonus: £700 (or local equivalent) per hire.Our Commitment to DEIB

Diversity, equity, inclusion and belonging aren’t just values. They’re at the core of what makes us Uniquely Doctify. These principles shape how we work, how we build our teams, how we design our policies, and how we bring our mission to life.As a global team, we know that diverse perspectives drive innovation and lead to better outcomes for patients, providers and each other. We’re committed to creating a fair, inclusive environment where everyone is heard, respected and empowered to thrive.We want to ensure that everyone has an equitable and comfortable experience throughout our hiring process. If you require any adjustments, we’re happy to discuss how we can support you. You can contact us at ..... full job details .....