Account Manager

Partnership with our client's portfolio takes centre stage in their operation. They are looking for a dedicated and personable Account Manger to strengthen relationships, provide excellent customer service, and drive client engagement to move the business forward.

Objectives of this role:

• Enable Proactive Account Management Strategy by meeting with key client stakeholders at agreed frequency.
• Build and nurture strong client relationships, as a trusted advisor to ensure retention.
• Present data to clients at agreed frequency – including commercials, operational performance and clinical trends to drive partnership and client compliance.
• Support client programmes with their queries and needs relating to Occupational Health

Responsibilities:

• Maintain account performance, conducting price reviews and contract renewals, demonstrating strong commercial awareness.
• Logging key account records through maintenance of Client Area.
• Handle inquiries and requests from clients, regularly liaising with other departments to ensure maintenance of KPIs.
• Attend Client reviews at agreed frequency to discuss any issues, queries and track progress of programme, providing accurate minutes in timely fashion.
• Conduct Customer Feedback Form at pre-determined frequency and report accordingly. 
• Report back to the business on Account Management Metrics to maintain accountability of the function.
• Cross-sell and up-sell new sales opportunities within existing accounts

Required Skills and qualification:

• Experience in Sales or Customer Service role preferred, but not essential
• Ability to multitask and prioritise responsibilities
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• IT Proficiency