Account Manager

Account Manager - 6562

Location: Tewkesbury, Gloucestershire
Hours: 9 am - 5.30 pm | Around 11 weekends worked per year - time off in lieu given
Salary: Competitive, dependent on experience

Job Description

My client is seeking an enthusiastic and driven Account Manager to join their team. The role is centred around managing and developing relationships with existing clients, ensuring they receive a consistently high level of service and support. You will act as the key link between customers and the business, taking ownership of projects, resolving queries and ensuring smooth delivery. There will also be opportunities to identify new business, but the focus will be on building long-term partnerships and growing existing accounts. A full UK driving licence is essential for this role.

Key Responsibilities of an Account Manager

• Take ownership of assigned accounts, acting as the main point of contact

• Build, manage and develop strong relationships with existing clients

• Ensure service levels are consistently delivered and expectations are exceeded

• Work closely with senior management to achieve targets and contribute to overall company goals

• Maintain accurate sales administration and reporting, including pipeline activity

• Deliver on set KPIs and ensure gross margins are achieved across all projects

• Liaise with stakeholders on and off site, including regular site visits

• Support the smooth handover and delivery of projects from sales to operations

• Uphold Health & Safety standards and work in a sustainable manner

• Provide flexibility to meet business needs, including occasional weekend work

Key Skills of an Account Manager

• Proven experience in account management, relationship management or a similar role

• Excellent interpersonal and communication skills, able to build credibility and trust with clients

• Strong commercial awareness with the ability to make sound decisions

• Highly organised with excellent attention to detail

• Resilient, proactive and able to work under pressure while maintaining a positive outlook

• A genuine focus on customer care and relationship development

• Desirable: knowledge of the AV market, exhibitions or events industry

• Essential: full UK driving licence

For more information, please contact Katie Tyrrell at First Base Employment!