Account Manager

Key Responsibilities & Accountabilities:-

• Prepare, issue, and manage sales quotations for distributors and customers in line with agreed pricing structures and guidance from Territory Managers.
• Ensure quotations, revisions, and acknowledgements are issued accurately and in a timely manner.
• Maintain an accurate and up-to-date quotation and enquiry log to support sales tracking and forecasting.
• Follow up quotations with distributors and customers, providing status updates to Territory Managers as required.
• Support Territory Managers by coordinating distributor review calls and ensuring outcomes are accurately reflected in the CRM system.
• Act as a day-to-day point of contact for distributors on administrative and sales support matters.
• Proactively chase distributors for project updates, enquiry progress, and feedback on active quotations.
• Support the maintenance of positive and professional distributor relationships through responsive communication and reliable follow-up.
• Escalate commercial or technical queries to Territory Managers or relevant internal teams where appropriate.
• Ensure all enquiries, opportunities, quotations, and updates are accurately recorded and maintained within the CRM system.
• Support Territory Managers by keeping opportunity records current and highlighting stalled or at-risk enquiries.
• Assist with basic sales reporting and activity tracking as required by Sales Management.
• Liaise with internal departments including Sales, Projects, Manufacturing, and Finance to support order processing and customer requirements.
• Assist in ensuring customer and distributor requirements are clearly communicated and understood internally.
• Support the smooth handover of orders from quotation stage into order processing.
• Maintain accurate records of sales documentation, correspondence, and pricing information.
• Carry out all activities in line with company procedures, pricing policies, and ethical standards.
• Represent the company professionally in all communications with distributors, customers, and internal colleagues.

Essential:

• Experience in a junior sales, sales support, account administration, or customer service role within a B2B environment.
• Strong organisational skills with attention to detail and the ability to manage multiple enquiries simultaneously.
• Clear and professional communication skills, both written and verbal.
• Comfortable working with CRM systems, databases, and Microsoft Office applications.
• Ability to work effectively as part of a sales team and support more senior commercial roles.
• Proactive and methodical approach to follow-up and task completion.
• Alignment with company values and professional standards.

Desirable:

• Exposure to industrial, technical, or engineered products.
• Experience preparing quotations or supporting project-based sales.
• Knowledge of ERP or CRM systems (e.g. SAP or equivalent).
• Qualification to HND level or equivalent.