Account Manager

Job-Overview

An-exciting-opportunity-has-become-available-to-join-our-dynamic-Client-Services-team-as-an-Account-Manager,-serving-as-the-primary-point-of-contact-for-our-clients-here-at-Paragon.

Based-at-our-Dagenham-site,-the-ideal-candidate-will-have-a-strong-background-in-client-relationship-management,-print-production,-and-direct-mail-services.-As-an-Account-Manager,-you-will-serve-as-the-primary-point-of-contact-for-clients,-ensuring-exceptional-service,-timely-delivery-of-projects,-and-high-quality-standards-in-all-aspects-of-print-and-direct-mail-production.

Hours:-Monday-to-Friday,-9am-5:30pm-(1-hour-break)

Key-Responsibilities:

• Client-Relationship-Management:-Build-and-maintain-strong,-long-lasting-relationships-with-clients.-Act-as-the-primary-contact-for-all-inquiries,-concerns,-and-project-updates.
• Project-Coordination:-Oversee-the-full-project-lifecycle-for-print-and-direct-mail-campaigns,-from-initial-concept-to-final-delivery.-This-includes-managing-timelines,-budgets,-and-quality-control.
• Quote-and-Proposal-Creation:-Prepare-detailed-quotes-where-required-with-support-from-commercial-team-members,-ensuring-that-all-client-needs-are-met-within-budgetary-constraints.
• Order-Management:-Process-and-track-client-orders,-ensuring-accurate-and-timely-delivery.-Collaborate-with-internal-teams,-including-production,-data-processing,-postage,-and-logistics,-to-meet-client-expectations.
• Problem-Solving:-Address-any-issues-or-challenges-that-arise-during-the-project-lifecycle,-proactively-finding-solutions-to-ensure-client-satisfaction-and-project-success.
• Vendor-Management:-where-required-work-closely-with-third-party-vendors,-such-as-to-ensure-the-highest-quality-and-cost-effective-solutions-for-clients.
• Sales-Support:-Identify-opportunities-for-additional-business-within-existing-accounts.-Support-the-sales-team-in-growing-accounts-and-generating-new-business.
• Reporting-&-Analysis:-Provide-forecast-view-of-monthly-activity-including-3-month-horizon-based-on-managed-client-accounts.-Manage-and-create-client-Management-Information-reports-tailored-to-client-specification-using-business-tools.
• Quality-Assurance:-Ensure-that-all-final-products-meet-or-exceed-client-expectations-and-industry-standards.-Work-with-production-teams-to-review-and-approve-proofs,-samples,-and-final-print-runs.

Skills-and-Attributes-we-are-looking-for

• Proven-experience-in-account-management-or-client-facing-environment,-preferably-in-the-print-and-direct-mail-industry.
• Excellent-communication-and-interpersonal-skills-to-manage-client-relationships-effectively
• Proficient-in-project-management-software-and-MS-Office-Suite-(Word,-Excel,-PowerPoint)
• Strong-attention-to-detail,-problem-solving-skills,-and-the-ability-to-manage-multiple-projects-simultaneously
• Ability-to-work-under-pressure-and-meet-deadlines-while-maintaining-a-high-level-of-customer-satisfaction-and-service-levels
• Strong-knowledge-of-print-production-processes,-direct-mail-campaigns,-and-postal-regulations-is-desirable

If-you-are-a-self-motivated,-client-focused-professional-with-an-interest-in-the-print-and-direct-mail-industry,-we-invite-you-to-apply-for-this-exciting-opportunity.

Benefits-include

• Employee-Benefits-Platform
• Reimbursements
• Bupa-Cash-Plan
• Electric-Vehicle-Scheme
• Cycle-to-work-Scheme
• Financial-Health-Check
• Wellbeing,-Legal,-Personal-finance-support
• Employee-Assistance-Programme

Please-note-that-due-to-the-high-volume-of-responses-we-receive,-only-successful-applicants-will-be-contacted.

We-are-an-equal-opportunity-employer,-and-we-encourage-job-applications-from-people-of-all-backgrounds.-All-qualified-applicants-will-receive-consideration-regardless-of-gender,-race,-religion,-age,-disability,-sexual-orientation,-or-marital-status.