Account Manager

Account Manager

Location: Stamford

Salary -30000 - -40000

Hours : Monday - Friday - 08:45 - 17:30 ( Full time - Office based )

• Manage and nurture a portfolio of client accounts, ensuring high levels of satisfaction and retention.
• Be the first point of contact for customer queries, service issues and work to resolve promptly and professionally, via telephony and LifeChat.
• Liaise daily with the IT operations team to ensure seamless processing and service delivery.
• Support higher management with account insights, preparing reports, and contributing to client growth strategies.
• Maintain accurate records of client communications.
• Proactively identify opportunities for upselling or cross-selling.
• Handle a high volume of administrative and system-based tasks with attention to detail.
• Continuously look for ways to improve internal processes.

Essential Attributes:

• Proven experience in customer service, account management, or an internal sales role (B2B environment preferred)
• Strong organisational skills and the ability to juggle multiple tasks in a fast-paced setting.
• Excellent communication skills, both written and verbal.
• Tech-savvy with a good grasp of administrative systems and CRM tools.
• A proactive problem-solver with a can-do attitude.
• Team player who thrives on collaboration but can also work independently