Account Manager

Account Manager Hard Services - FM Location: Central London (Client-Site and Office-Based) Salary: £85,000 per annum + Performance Bonus + Benefits About the Role: We are seeking a dynamic and technically experienced Account Manager to lead the delivery of hard services across a high-profile, multi-site client portfolio in Central London. This is a key leadership role responsible for operational performance, client relationship management, compliance, financial control, and strategic account growth. You will serve as the primary point of contact for the client, ensuring that all technical building services (HVAC, electrical, mechanical, BMS, etc.) are delivered to the highest standard, in line with contract KPIs and statutory requirements. Key Responsibilities: Manage and develop a team of site-based engineers and supervisors delivering hard FM services (PPM, reactive, minor works). Act as lead client liaison, ensuring strong relationships and high levels of client satisfaction. Oversee contract performance, reporting monthly against KPIs, SLAs, compliance, and budget. Drive operational excellence, ensuring consistent service delivery, safety, and continuous improvement. Manage budgets and forecast spend, track costs, and control commercial performance of the account. Identify and implement technical solutions that improve building performance and energy efficiency. Ensure full compliance with statutory legislation (SFG20, F-Gas, NICEIC, HSE, etc.). Lead on contract ..... full job details .....