Account Manager

Account Manager Facilities Management - CleaningLocation: Humber and Leeds Salary: £35,000 + £4,500 Car Allowance Sector: Facilities Management About the role We re looking for a hands-on Account Manager with solid experience in facilities management cleaning contracts to oversee sites across the Humber and Leeds region. This is a genuinely operational role ideal for someone who s not afraid to roll up their sleeves, get into the detail, and be visible on-site. You ll be responsible for managing client relationships, supervisors, and cleaning operatives, ensuring service delivery is consistently high and contracts run smoothly day to day. Key Responsibilities Manage a portfolio of commercial cleaning contracts across the Humber and Leeds Act as the main point of contact for clients, building strong, long-term relationships Lead, support, and develop site supervisors and cleaning operatives Ensure cleaning standards, KPIs, and SLAs are met (and exceeded) Carry out regular site audits and quality checks Handle staffing levels, absence management, and recruitment where required Resolve issues quickly and professionally from service delivery to client concerns Maintain compliance with health and safety, COSHH, and company procedures Get involved in the nitty-gritty operational detail when needed About You Proven experience as an Account Manager / Contracts Manager within cleaning or facilities management Comfortable managing multiple sites and teams A strong communicator who ..... full job details .....