Account Manager / Customer services

Customer Account Manager - LONDON - Competitive salary (depending on experience)

We''re currently looking for a Customer Account Manager to join a well-established and growing business based in South East London. This is a full-time, permanent role offering a competitive salary (depending on experience).
The company is specifically seeking someone with industry experience in the office supplies, promotional goods, hygiene supplies or stationery industries.

About the Role:

You''ll be managing a portfolio of key customer accounts, ensuring service excellence and maintaining accurate client data. This is a client-facing role requiring strong communication, attention to detail, and the ability to work independently. Familiarity with systems like Prima or Horizon would be a real plus.

Key Responsibilities:
* Manage and support a portfolio of key customer accounts
* Maintain and update client data accurately in internal systems
* Build strong relationships with customers to ensure service excellence
* Liaise with internal teams for smooth order processing and problem-solving
* Proactively identify ways to add value and enhance customer satisfaction

What We''re Looking For:

* Experience in customer service or account management
* Background in the office supplies or stationery or similar industry is key
* Familiarity with Prima or Horizon systems is highly desirable
* Excellent organisational and communication skills
* Confident working independently and managing multiple priorities

This is a fantastic opportunity to join a friendly, experienced team within a business that values reliability, long-term relationships, and high service standards.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.