Account Manager / Customer Relationship Executive

Our client is looking for a confident, personable Account Manager / Customer Relationship Executive to join a supportive and friendly team. This is not cold calling - you''ll be following up with customers who have already received a quote, building relationships and guiding them through the next steps.This role would suit someone from a customer service or sales background, particularly if you''ve worked with service agreements, renewals or upselling in environments such as estate agency, insurance, finance, legal services or similar.The RoleFollowing up on warm leads - customers who have already been quotedBuilding rapport and long-term customer relationshipsAnswering questions, addressing concerns and progressing servicesManaging your own accounts in a consultative, supportive wayWorking closely with the wider team to achieve shared goalsWhat We''re Looking ForExperience in customer service, account management or relationship-led salesComfortable discussing and agreeing contracts or servicesStrong communication skills and a friendly, professional approachConfident on the phone with a focus on customer care rather than hard sellingOrganised, motivated and able to manage your own workloadThe EnvironmentHybrid role - work from home with regular time in the Pontefract officeSupportive team culture with a relaxed, positive atmosphereLunch provided when working in the officeDog-friendly office - well-behaved dogs welcome If you enjoy building relationships, following up warm ..... full job details .....