Account Manager Customer & Sales Management

Are you a driven, consultative salesperson who thrives on growing existing accounts and delivering against ambitious targets? 

At Viking, you’ll take ownership of a portfolio of around 400 B2B customers, with a clear focus on increasing share of wallet, expanding product penetration, and driving measurable commercial growth. 

With access to a range of over 40,000 products, you’ll be equipped to offer tailored solutions, uncover new opportunities, and build lasting customer relationships. This is a performance-led account management role where success is recognised, rewarded, and supported. 

Key Responsibilities 

• Manage and grow a portfolio of approximately 400 B2B customer accounts through proactive outbound engagement, primarily via phone, as well as email and other channels 

• Build strong, long-term customer relationships to drive loyalty, increase spend, and deliver consistent sales growth 

• Take ownership of high-value accounts, identifying opportunities to expand product usage and maximise customer value 

• Use a creative and proactive approach to engage key decision-makers and uncover new commercial opportunities 

• Accurately record all customer interactions and maintain up-to-date, actionable account information within CRM systems 

• Prepare and follow up on quotations, working towards both individual and team sales targets 

• Re-engage dormant accounts and grow existing customers through effective cross-selling and upselling strategies 

Experience & Knowledge 

• Proven experience in a sales or account management role, ideally within a target-driven environment 

• Strong understanding of sales processes, pipeline management, and performance metrics 

• Confident in using CRM systems and Microsoft Office applications 

Skills & Attributes 

• Excellent communication skills, with confidence in phone-based selling 

• Results-driven, resilient, and motivated to achieve and exceed targets 

• Strong organisational skills, with the ability to prioritise and manage a high volume of customer activity 

• Collaborative team player with a proactive and positive approach 

• Commercially aware, with the ability to identify and develop opportunities 

• Experience supporting tenders or bid processes is desirable 

What You’ll Get 

• Competitive bonus scheme, including monthly incentives, quarterly adjustments, and an annual overachievement bonus 

• 25 days’ holiday plus bank holidays 

• Family-friendly policies and a comprehensive benefits package, including staff discounts, paid time off for appointments, and an award-winning Employee Assistance Programme 

• Hybrid working options available following successful completion of a 12-week onboarding period