Account Manager – Commuter Belt North

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The TeamThe U.K. and Ireland are our domestic and most mature markets. Functions include commercial, operations and marketing, and teams in the UKandI partner closely with global functions such as product, technology and consumer to deliver results for our customers.

The Regional UK and Ireland team is responsible for driving Deliveroo’s performance across all 4 nations of UKI. From Brighton, to Bognor to Belfast, we are experts in the local markets we serve. As part of the regional UKI team, you will be signing up the best restaurants in the city/region. Regional UKI presents one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulfil our potential

The RoleWe are looking for an Account Manager to join our team in London. This is a rare opportunity to become a critical member of a rapidly growing tech company. You’ll be liaising with partners across Commuter Belt North’s most highly regarded restaurants, to cultivate existing relationships and help them increase their online sales. This is an excellent role for a commercial and outgoing individual who enjoys building and maintaining relationships.

This position will be responsible for our partners across London''s Commuter Belt North so there travel involved,

you must have a driving licence and a vehicle for this position.

What You’ll Be Doing

Maintaining and growing relationships between Deliveroo and our top CBN restaurant partners through strong communication both face-to-face and remotely

Driving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential through Deliveroo

Negotiating contracts and terms of partnership

Liaising with our restaurant and rider operations teams to improve operational efficiencies

Working with marketing teams to accelerate restaurant order growth

Innovating and presenting new ideas to increase Deliveroo growth and efficiencies

Being a local expert for your cities. This means knowing the restaurant industry inside and out, and being the face of Deliveroo to the restaurant industry

Requirements

2+ years experience in account/relationship management (or similar)

Effective relationship-building and communication skills whether face-to-face, through phone or email

Strong commercial acumen and comfortable understanding and using data

Results-orientated, with a track record of achieving targets and successful negotiations

Experience in working in a dynamic high-growth company is preferable

Self-starter, hard worker and well-organised

Ability to work autonomously whilst out meeting restaurant partners in South England

Given our diversity of cuisines and desire to bring the best service to our partners, we value additional language abilities and would love to hear about any knowledge of Arabic, Spanish, Portuguese, Swahili, Mandarin, Cantonese, Urdu, Korean, Vietnamese, Thai, Japanese or Bahasa/Malay.

Why Deliveroo?Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Benefits And DiversityAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

A competitive and comprehensive compensation and benefits package

Compensation

We aim to pay every employee competitively for the role they are performing in their respective location

Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support

Up to 5% matched pension contributions

Equity

Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

Food

Free Deliveroo Plus: free delivery and access to special offers

Team lunches from the best local restaurants

Time away

25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo

One day of paid leave per year to volunteer with a registered charity

Funded single cover healthcare on our core plan, with the option to add family members at own cost

On-site gym (HQ), discounted external gym membership

Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass

Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments

Life assurance

Work Life

Maternity, paternity and maternity and shared parental leave, eligible from day one of employment

Excellent kit to enable working from home and a parent-friendly working culture

Access to free mortgage advice

Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel

Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content

Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga ..... full job details .....