Account Manager

Account Manager Wanted!TiptonMonday to Friday8:30am to 5:00pm 15.38 per hourTemporary to Permanent Opportunity The Internal Account Manager is responsible for managing and developing existing customer accounts while identifying opportunities to win new business within the industry.The role focuses on building long-term customer relationships, increasing sales, improving customer retention, and delivering an excellent customer experience from initial enquiry through to project completion. Key Responsibilities: Manage a portfolio of existing customer accounts, maintaining regular contact to build strong relationships and maximise sales opportunities. Carry out proactive account management calls and quarterly account reviews. Identify and re-engage down-trading and dormant accounts to recover lost business. Monitor customer purchasing patterns and product trends to identify opportunities for upselling and cross-selling. Develop new business opportunities within existing industries and customer sectors. Handle customer enquiries professionally from initial contact through to order completion. Prepare and manage quotation requests, ensuring timely follow-up and conversion. Oversee customer projects from enquiry through to completion, providing regular updates and ensuring customer satisfaction. Work closely with the Sales Directors and Sales and Office Manager to achieve sales targets and business objectives. Collaborate with internal departments to ensure orders, quotations, and ..... full job details .....