Account Manager

Account Manager Hybrid working three days in the office Role Overview This is a hybrid account management and business development role. The position requires a commercially minded and relationship focused account manager who can retain and grow existing clients while also supporting new business generation.The role involves owning a client portfolio end to end, identifying growth opportunities, requesting referrals and actively supporting pipeline development. It is suited to someone who enjoys balancing account management with business development in a fast growing technology environment.Key ResponsibilitiesAccount Management and Client SuccessOwn and grow client relationships to secure renewals and long term partnershipsBuild trusted relationships through regular communication strong commercial awareness and high quality deliveryManage client enquiries and resolve issues quickly to maintain high satisfactionVisit clients on site when required to strengthen relationships and understand their needsCommunicate account and site changes to internal teams and support implementationBusiness Development and Revenue GrowthIdentify and deliver upsell opportunities within existing client accountsRecommend additional products or services based on client needs and usageRequest referrals introductions and testimonials to support pipeline growthSupport outbound activity including contacting prospective clients where requiredQualify opportunities through discovery conversations and ..... full job details .....