Account Director

The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client SatisfactionClear and transparent internal financial awarenessStrong governanceManagement of account managers (where applicable)Delivery of gross margin commitments Responsibilities Senior day-to-day client contactFinancial forecastingInput top line sales and direct costs taken from operations into contribution reporting where applicableTracking budget vs actualMonthly GM trackingFull action plans where GM falls below targetTo identify Farming and ..... full job details .....