Account Coordinator

Internal Account SupportJob Type: Full-time - TEMP on - going Location: Office-based with occasional travel to the warehouseHours of Work: 40 hours per week, 8am - 5pmSalary: PAYE £15.00 or UMBRELLA £19.49We are seeking a proactive Internal Account Support to join our team, dedicated to providing first-class service to our customers. This role involves managing customer accounts, processing orders, and ensuring timely delivery of products by coordinating stock movements. The ideal candidate will thrive in a dynamic environment and have a strong focus on customer satisfaction.Day-to-Day of the Role:Engage in both outbound and inbound communications with customers via telephone calls and emails.Manage and process customer orders ensuring all orders are fulfilled within the correct timeframe.Coordinate the allocation and movement of stock to maintain an excellent ''on time in full'' delivery record.Work closely with SMEs to support product knowledge and issue resolution.Manage the Cruise inbox, ensuring all queries are resolved within the agreed timeframe.Navigate the company''s ERP, CRM, and data management software to manage orders accurately from receipt to processing.Coordinate with the purchasing and order fulfilment team to manage goods in.Plan and book transport to 3PL locations, understanding vehicle sizes and limitations.Prepare necessary paperwork, understanding both internal processes and export requirements.Required Skills and Qualifications:Strong knowledge of ..... full job details .....