Account Assistant

Job Title

Account Assistant

Company Overview

VIVATIKO is a dynamic and innovative organisation committed to delivering exceptional value to its clients. We operate at the forefront of our industry, driven by a passion for excellence and a collaborative team environment. Join us in shaping the future and making a significant impact.

Role Overview

The Account Assistant plays a pivotal role in supporting our client success teams, ensuring the smooth and efficient management of client accounts. This position is crucial for maintaining strong client relationships and contributing to the overall growth and satisfaction of our portfolio. You will provide essential administrative and operational support, contributing directly to client deliverables and internal team efficiency. This is a demanding role for a highly capable individual, reflected in the competitive compensation package.

Key Responsibilities

• Provide comprehensive administrative and operational support to Account Managers and client teams.
• Assist in the preparation of client presentations, reports, and proposals, ensuring accuracy and professional presentation.
• Manage and maintain accurate client records and documentation within internal systems.
• Coordinate internal and external meetings, including scheduling, agenda preparation, and minute-taking.
• Facilitate effective communication between clients and internal departments, ensuring timely responses to inquiries.
• Support the onboarding process for new clients, gathering necessary information and setting up accounts.
• Monitor project timelines and deliverables, proactively identifying potential issues and assisting with resolution.
• Contribute to ad-hoc projects and initiatives aimed at improving client satisfaction and operational efficiency.

Required Skills and Qualifications

• Demonstrable experience in an administrative or support role, preferably within a client-facing environment.
• Exceptional communication skills, both written and verbal, with the ability to articulate complex information clearly.
• Proficiency in Cloud Computing platforms and tools for collaboration, document management, and data storage.
• Strong organisational skills and meticulous attention to detail, capable of managing multiple priorities effectively.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace.
• Ability to work autonomously and as part of a team, demonstrating initiative and problem-solving capabilities.

Preferred Skills (Nice to Have)

• Experience with CRM software (e.g., Salesforce, HubSpot).
• Understanding of basic project management principles.
• A proactive approach to identifying and implementing process improvements.

Tools and Technologies

• Cloud-based collaboration and productivity platforms (e.g., Microsoft 365, Google Workspace).
• Customer Relationship Management (CRM) systems.
• Communication tools (e.g., Slack, Microsoft Teams).
• Project management software.

Work Environment and Employment Details

• Employment Type: Full-time
• Workplace Type: Office-based
• Location: London, United Kingdom
• Contract Type: Permanent
• Salary Range: -70,000 - -80,000 GBP per annum

Application Process

We encourage all qualified candidates to apply by submitting a CV and a cover letter outlining your relevant experience and why you are a good fit for VIVATIKO. Even if you don't meet every single requirement, but believe you have the skills and passion to succeed, we encourage you to apply. We look forward to reviewing your application.

Accessibility and Reasonable Adjustments

VIVATIKO is committed to creating an inclusive recruitment process. If you require any reasonable adjustments or accommodations to participate fully in the application or interview process due to a disability, please contact us. We are here to support you.

Equal Opportunities Statement

VIVATIKO is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Data Protection Notice

By submitting your application, you agree that VIVATIKO may process your personal data for recruitment purposes. All data will be handled in accordance with UK GDPR and applicable data protection laws. Your information will be kept confidential and used solely for assessing your suitability for this role and other potential opportunities within VIVATIKO, unless otherwise agreed.

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