Account Administrator/Executive

Account Executive £25,000-£26,000 Loughborough 09:00-17:30 SF Recruitment is seeking a dedicated Account Executive to join a growing business in Loughborough. This is a role that offers a dynamic work environment where every day brings new challenges, there is also longer-term opportunities for the right candidate as well as possibility to become permanent after the New Year, Key Responsibilities: o Handle Queries from participants / client by phone, internet and email: o Comfortable with outbound and inbound calls. o Manage assigned programme inboxes. o Ensure appropriate and timely responses to client, participants and suppliers. o Manage complaints, escalating to the appropriate team member as necessary. o Account Management: o Work closely with the Account Managers to contribute ideas, create and support the management of communications plans. o Attend appropriate face-to-face meetings as and when required. o Working to project plans and briefing documents. o Data Management and Reporting: o Verifying data and test to ensure data received meets the programme requirements. o Maintaining accurate customer records on programme websites and databases. o Analysing customer targets and data to manage queries. o Create, check and upload programme data. o Supplier Management: o Working to agreed budgets and processes to complete orders and reconcile accurately. o Following agreed formats and order management processes to maintain accurate orders. o Website Content ..... full job details .....