Accommodation Co-ordinator

Annual salary: up to £29,854.21Accommodation Coordinator Location: Durham Salary up to £29,812.57 per annumContract: Full time - Fixed term contractHours: 40hrs per week, Monday to Friday About the Role:The Accommodation Coordinator will be responsible for processing referrals for ex-offenders leaving prison, ensuring timely and accurate handling of accommodation requests. The role involves reviewing referrals, drafting and issuing correspondence, and maintaining regular communication via email with internal teams and external partners. You will work confidently across Microsoft platforms to update records, manage bed-space reports, and handle sensitive data in line with information-sharing and confidentiality requirements. Although allocation decisions are made elsewhere, you will be responsible for updating internal systems, including VECO, to reflect placements and changes. The post also requires completing risk assessments; comprehensive training will be provided, but candidates must be comfortable assessing and managing risk within a criminal justice setting.Key Criteria:Provide excellent customer service, ensuring a positive experience for service usersDemonstrate previous experience working in an office administration environmentConfidently make and answer phone calls as part of daily coordinationCarry out administrative duties with accuracy and attention to detailBe IT literate, with strong proficiency in Microsoft platforms (e.g. Outlook, Excel, Teams)Communicate ..... full job details .....